Everyone hates the fine print stuff but we gotta do it so here it is! Make sure you read it.
Rental Terms & Conditions
This agreement is made between Maxim Vacation Rentals LLC, Maxim Tours LLC, any and all agents of either or both, and the home owner (hereafter called the MVR) and the party leader (hereafter called the Lead Guest). The signing of the Booking Form by, or receipt of a deposit from, the Lead Guest confirms the acceptance of these terms and conditions and shall be binding on the person(s) booking and intending to occupy the premises.
Your vacation home rental includes:
Accommodation as booked, including services such as electricity, water and any additionally provided services, such as satellite television, cable, wifi etc. All bed linens, towels and kitchen towels are provided for your needs. Kitchens are fully equipped with dishes, utensils, glasses, cups, small appliances, and a supply of starter products. Starter products include:
- 2 garbage bags
- 1 roll of toilet paper per bathroom
- Hand and shower soap per bathroom
- 1 travel-size dish detergent
- 1 travel size box of laundry detergent
- * Additional supplies or replenishments to those listed above are the responsibility of the guest.
We do not leave any chemicals in the home but there is a mop, broom, dustpan, vacuum, iron, and ironing board in the property. Our homes also include a washing machine, dryer, and dishwasher. Local calls are free. For all other calls you may require a pre-paid telephone card (available in most large retail outlets). To ensure comfort, security, and peace of mind, all our vacation homes are registered with the State authorities and are in full compliance with all relevant legislation.
Your vacation home rental does not include: flights; car hire; holiday insurance; and pool heating.
- Bookings / Reservations:
Whilst we reserve the right to increase or decrease accommodation prices at any time, we will confirm to you the current price at the time of booking. As soon as you have confirmed your booking and paid your deposit or full payment, the cost of the rental is guaranteed against any further increase. This guarantee is offered subject to our terms and conditions and payment being adhered to and providing you do not make further amendments to your holiday arrangements. Bookings cannot be accepted from parties of young people under 21 years of age.
A reservation is not confirmed until:
- The booking form has been completed and signed and received by MVR;
- The appropriate deposit has been paid; and
- The booking has been confirmed in writing by MVR to the Guest.
There is a Booking Fee for every reservation that covers our administrative costs for the reservation. If you make a change to your reservation, there will be an additional non-refundable fee ($20USD), which will be charged at the time of the change. No changes can be made within 60 days of your arrival. We make every effort to honor your choice of property; however, we reserve the right to change your property if the need arises due to unforeseen maintenance issues, conflicting owner use or sale of the property.
If at any time we have to change your accommodation before check in due to reasons beyond our control, you will be notified in writing of your new accommodation. It is our intention to provide accommodation which is equivalent or better to that originally booked. No compensation will be paid in the event that we have to change your accommodation or in the event that you decide to cancel your booking because you are not satisfied with the alternative offered.
- Lead Guest
The person who signs the Booking Form (hereafter called the Lead Guest) certifies that he / she is authorized to agree the Booking Terms and Conditions on behalf of all persons included on the Booking Form, including those substituted or added at a later date.
The Lead Guest must be a member of the party occupying the property, must be 21 years or over, and agrees:
- Not to sublet or share the property except with persons nominated on the Booking Form.
- To take good care of the property and leave it in a clean and tidy condition at the end of the holiday.
- To permit MVR or their Agents reasonable access to the property to carry out any maintenance if necessary.
- The Lead Guest also acknowledges and understands that he / she is a licensee of MVR and not a tenant; and that he / she is not acquiring any interest in the property.
- Payments and Deposits
- A non-refundable deposit of 50% of the total amount payable is due within two (2) days of your initial reservation. The deposit can be paid by credit / debit card or check.
- Upon confirmation of receipt of payment we will send an email to confirm your booking. The booking is considered provisional until the deposit is confirmed.
- The balance will be due 8 weeks prior to arrival. We reserve the right to treat the booking as cancelled if we do not receive the balance by the due date. Any cancellation charges detailed elsewhere in this document will then apply.
- In the event of a check not being honored by the bank on which it is drawn we will make a charge of $30 to cover the bank charges and our administration costs.
- Security Deposit / Accidental Damage Protection Fee / Credit Card Hold
There is a Property Protection Fee for each reservation. The Property Protection Fee is a damage waiver that will cover accidental or inadvertent damages. The value of damage waived for accidental for inadvertent damages is based on the property size and location.
Please be advised that intentional damage or gross negligence will result in additional costs.
In addition to the Property Protection Fee, a Security Deposit or Credit Card Hold will be taken for each reservation. The Security Deposit or Credit Card Hold will cover any accidental damage exceeding the damage waiver limit, intentional damages, acts of gross negligence, failure to comply with these terms and conditions. The value of the Security Deposit or Credit Card Hold is based on the property size and location. The Security Deposit will be returned to the Guest 4 days after the completion of the stay as long as any key(s) are returned and no damage or loss has occurred. If damage or loss is discovered, the costs will be charged to your security deposit / credit card. The Guest agrees to pay the full cost of any breakages, losses, or damage to the property (MVR’s Management Company will be sole arbitrators on cause of damage or loss).
By making a reservation with MVR you hereby waive your right to dispute any charges that are deducted from your Security Deposit or made to your credit card regarding the terms of this policy or in violation thereof.
- Cancellation & Refunds Policy
Cancellations must be advised to MVR immediately by telephone followed by confirmatory letter. MVR shall be entitled to retain all payments already made (except the Security Deposit) and to recover, if not already paid, the balance of the rental charge as follows:
- From time of booking to 8 weeks prior to arrival date – loss of deposit.
- 8 weeks prior to arrival – loss of 100% of total rental charges.
- No cancellations or refunds will be made due to Hurricanes or Tropical Storms, even in the event of mandatory evacuations.
Please ensure that you have Travel insurance to cover your losses if cancellation is due to an insured event beyond your control resulting in a financial loss. In the unlikely event that circumstances beyond MVR’s control necessitate the cancelation of the rental arrangement, MVR reserves the right to cancel any bookings at any time and will only be liable to refund monies already paid by the Guest.
Furthermore, MVR cannot guarantee that all the facilities described in their brochure or website will be available.
- Check-In & Check-Out Times
Check-In is after 4:00pm based on property availability. We ask for your patience as cleaning and maintenance on the property may postpone your Check-In time. To ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property by 10:00am on the date of your check out. Please note that failure to leave the property at the agreed upon time may result in additional fees being charged to your security deposit / credit card. Upon request, early arrivals and late departures may be arranged based on availability. Note: An additional fee may apply.
- Occupancy & Use
We are very serious about maintaining a family atmosphere for the quiet enjoyment of all guests. We will rent to family groups, married couples and responsible adults over the age of 21. The total number of persons allowed in the property at any time is restricted to the number stated on your confirmations. Occupancy and use of the premises shall not be such as to disturb or offend neighbors or residents. The Homeowner (or designated Agent) has the prerogative to terminate this agreement and to ask disruptive Guests to vacate the home. Please note that contravention of the above will render your booking void, all moneys paid will be forfeited and you will be asked to leave the villa immediately without further compensation. Most homes are in neighborhoods controlled by a Home Owner Association. These associations have strict rules in many cases regarding parking, garbage removal, towels hanging from balconies, trailers and RVs. For questions about restrictions in neighborhoods please contact MVR. In the event of non-compliance guests are responsible for any fines that may be imposed. Guests are encouraged to be good neighbors.
Your vacation property will be cleaned to quality standards prior to your arrival and after your departure. You will be responsible for the cleaning of your property during your stay and for leaving the property in good condition at check-out. We respectfully request that you remember you are staying in someone”s home during your vacation. Please treat the home with the same care as you would your own. Please do not rearrange the furniture or relocate audio/video cords or equipment. If your property is found to be abnormally dirty, or excessive amounts of trash have been left at check-out, additional fees will be charged to your security deposit / credit card. For an additional fee a mid-week cleaning or daily maid service can be arranged.
- Air Conditioning
For homes without an automatic control system, the dial should be set to automatic and cool (or heat) with the side switch set between 74-80 degrees. Air conditioning units work most effectively when all doors and windows are closed. These units should NEVER be set below 73 degrees or it will result in the unit freezing which will require costly repairs that will be charged against your security deposit / credit card.
- Cable TV & Associated Electronic Equipment
Standard cable service is provided free of charge to all vacation homes. Sometimes cable service can be interrupted due to construction work in the area, thunderstorms, etc. MVR does not, however, guarantee Cable or Satellite TV service. No refunds will be given due to loss of internet service. Please do not attempt to reprogram the home cinema system during your stay, because those guests following you will not be able to access the system properly. If the TV system is left in an unworkable state, the cost of reprogramming will be charged against your security deposit / credit card.
- Internet Service
All vacation homes that are equipped with high speed internet/WiFi will be free of charge. MVR does not, however, guarantee internet connectivity. If a guest does access any internet content during your stay you do so at your own risk and are responsible for ensuring that any accessed material does not violate laws regarding copyright, trademarks, pornography or any material deemed slanderous, defamatory or offensive. No refunds will be given due to loss of internet service.
Guests are responsible for putting out the trash during the stay and on the day of departure. DO NOT put trash out the night before pick up or local wildlife WILL tear open the bags and spread garbage in search of food. A $50.00 fee will be charged to your security deposit / credit card for excessive trash or grounds clean-up.
- Pest Control
A quarterly pest control service is provided for this vacation home. Although all our homes are on scheduled pest control maintenance, you may see ants, cockroaches, spiders, and other assorted insects inside the home. They are impossible to eradicate in this tropical environment, but we will do our best effort to address any problems that may occur. They are attracted to the cool, moist environment that a house provides and should not be construed as a sign of uncleanliness. You can help reduce their visits by keeping the counters and sink clear of any open food and washing dishes promptly. Such encounters do not entitle Guest to any kind of refund.
The plumbing systems cannot cope with anything other than toilet paper. Therefore to avoid blockages and possible overflows, please do not flush any of the following products down the toilet: baby wipes, cotton wool, diapers (nappies), personal hygiene products and plastic wrappers. If the system appears to be blocked, please try and clear it with a plunger (which is provided in all homes) before calling the Management Company. A call out fee may be charged to unblock toilets and the cost of calling a plumber due to misuse will be charged to your security deposit / credit card.
All of our homes operate a strict No Pets and No Smoking policy in the property at any time. However, smoking is permitted outside the home on the patio area. No pets accepted except otherwise agreed to by MVR & property manager. Please note that contravention of the above will incur a charge of $250 per violation against your Security Deposit or Credit Card Hold and render your booking void and all moneys will be forfeited.
If you and your group will be arriving with more than two vehicles, or oversized vehicles, please contact MVR in advance of your arrival to inquire about the parking availability for the home you have rented. Also, please inform any guests who might be visiting for the day or evening that parking is very limited. Typically, parking is not available at the properties for RVs, buses, or trailers. Please do not park on the lawn, or sidewalk. If you are found to be parking on the lawn, additional fees will be charged to your credit card.
- Swimming Pool
Guests may use the swimming pool at their own risk. They should always observe the safety rules listed in the Information and Safety Book held in the home and observe the pool safety notice displayed in the pool area. The pool is cleaned and chemically balanced every week for your safety and comfort; however, on rare occasions it may be necessary to apply extra chemicals to the pool to maintain safe and correct chemical levels. Should this occur during your stay it will be necessary for you to be out of the pool for a period of 12-24 hours for safety reasons. If the pool is unusable upon your arrival or becomes unusable during your stay, no refund will be granted. Please note that the pool isn’t cleaned every day; a pool net is provided for guest’s use to remove debris from the pool. Pool and spa heating (optional) is recommended between October and April. An additional fee will be levied if the Guest requires the pool to be heated during their stay as detailed in the rental charges, or as agreed between MVRs and the guests(s). Pool heating will be switched on during the day ordered and may take some time to heat the pool to optimum temperature. Having ordered pool heating, MVR is not responsible for the weather and, if it’s warmer than expected, pool heating must still be paid for. Do not tamper with pool controls, as this could cause serious problems to the equipment and could become a chargeable item that would not be covered by the Property Protection Fee.
Some of our homes provide use of a BBQ free of charge. It is the responsibility of you (the guests) to purchase gas for your use of the BBQ (readily available near-by). The BBQ must be properly cleaned prior to vacating the property. A deduction from the security deposit of $50 will be made for cleaning charges if the BBQ is not left in a clean condition. If the BBQ is faulty upon your arrival or becomes faulty during your stay, no refund will be granted. It is against Florida law to use the BBQ within the screened pool enclosure. It must be positioned outside of the screened enclosure. Any damage to the house or the pool screen caused by use of the BBQ will be chargeable, and deducted from your security deposit.
- Departure Responsibilities
Please leave the property reasonably clean and in order.
- Place all kitchen items (dishes, cookware, etc.) into the dishwasher and turn it on.
- Dispose of all trash in the proper containers.
- Lock all doors and windows.
- Please let us know of any damage or maintenance needs.
- Lost/Forgotten/Stolen Items
MVR is not responsible for lost, stolen, or forgotten personal belongings. Please check the property thoroughly for any personal belongings before you check out. If you happen to leave something behind, please notify MVR and we will make all reasonable efforts to search for the item(s) and mail them to you at your expense.
- Performance & Maintenance
The Homeowner is responsible for keeping the vacation home functional as advertised. However, failures of electrical, plumbing, air conditioning, heating, and mechanical systems are not completely preventable. Should a failure occur during your stay, we will make every effort to have repairs made or limit the adverse effect upon you. Any breakages or maintenance issues are required to be reported to MVR and will be dealt with during the following hours:
- Monday – Friday: 8:00 a.m. – 6:00 p.m.
- Saturday – 9:00 a.m. – 6:00 p.m.
For emergencies such as failure to gain access to a home, loss of power or water to the whole house, air conditioning failure, burst water main or burglary please contact our office any time.
In the event of an emergency, we aim to respond within 24 hours, for all non-emergency matters we aim to respond within 48 hours. Abuse of management phone line will be charged at $50.00 per call. No compensation will be paid in the event that we have to change your accommodation or in the event that you decide to cancel your booking because you are not satisfied with the alternative offered. Should the failure be due to negligence on the part of the guest(s), the cost of the repairs will be charged against your security deposit / credit card.
We sincerely hope you do not have any! …But in the unlikely event that you wish to register a complaint during your holiday, contact the property management company immediately and follow this up with a letter. Should a problem remain unresolved, you are required to notify us in writing within 7 days of your return. No action can be taken or liability accepted for any complaints received after this period. We aim to resolve complaints within a two month period from receipt, the details of which will be kept confidential to only the parties involved. Any unresolved disputes or legal action will be resolved in the State of Florida. Unfortunately, we are not always able to control the components of your rented accommodation and it is possible that an advertised facility may be withdrawn or changed due to circumstances beyond our control and for which we cannot accept liability. If the problem has not been reported during your stay, MVR cannot accept any responsibility. Guests or other occupants or invitees of Guest further agree that any complaints or comments regarding the rental property shall be made in writing directly to MVR or property manager of rental property only and shall not be posted on any internet website unless such comments are approved in writing by MVR.
- Liability/Force Majeure/Disclaimer
No liability is accepted by MVR for loss of main services or failure of appliances, nor for the consequences of the actions or omissions of persons who may control supply of mains service, nor any actions taken in the vicinity of the property by any authority over which there is no control by MVR. MVR does not accept any liability for injury, damage or loss caused by any reason or for any claim made as a result of this booking and/or the subsequent vacation. The Guest is responsible for taking out adequate insurance to cover all risks. This waiver is also applicable to people visiting the property as guests of the Guest(s). MVR does not accept any liability for injury, damage or loss caused, or for any such claim by a third party as a consequence of actions by the Guest(s) and other people occupying the property during the period of the rental. MVR will not be liable for any loss or delay occasioned by any of the following: strikes, riots, political unrest, war or the threat of war, terrorist activities, industrial disputes, fire, flood, technical/weather problems to transport, aircraft, closure of airports, or any other event beyond MVR’s control.
- Errors, Omissions, and Liability
Every effort has been made to provide accurate and complete information in our print media and on our website. Maxim Tours LLC cannot be held responsible for printing errors, omissions, or owner changes.